Choose the first action based on what happened
The first action depends on whether the passport is simply missing, was stolen, or is affecting an imminent departure. Do not let a quick search become a long delay in official reporting.
PASSPORT STOLEN OR URGENT POLICE HELP NEEDED
FLIGHT OR BORDER CROSSING IS APPROACHING
Recover your documents in the correct order
The national framework is consistent, but the local reporting order, responsible offices, required materials, and issuing-country replacement process can differ.
Secure belongings and check the immediate location
Search the highest-probability places, contact lost-and-found, preserve ride and booking records, and protect exposed cards, accounts, or phone access.
Confirm the local reporting route
Call 12367 or contact the local public-security exit-entry administration. Ask whether a police-station report is required first, which office issues the passport loss certificate, and what materials are required.
Obtain the passport loss certificate
Follow the confirmed local order and apply for the passport loss certificate. Keep every police receipt, case reference, form, photograph receipt, and exit-entry document.
Contact your own embassy or consulate
Use the passport-issuing government’s official directory to find the responsible office and confirm appointments, identity evidence, photographs, fees, processing time, collection, and emergency contact routes.
Receive and check the replacement document
Verify the name, date of birth, nationality, document number, validity, restrictions, and whether the document is a full passport, emergency passport, or temporary travel document.
Complete China-side formalities and update the trip
Return to the exit-entry administration and complete the visa, stay, residence, status-update, or departure procedure that applies. Then confirm transport, accommodation, booking, and insurer records.
Know which authority handles each part
The police, exit-entry administration, issuing-country embassy or consulate, and travel providers solve different parts of the recovery process. One authority cannot guarantee another authority’s document or acceptance decision.
Show these passport recovery phrases
Show the Chinese text to police, hotel staff, exit-entry personnel, or another helper. These phrases support communication; they do not identify the correct office or replace official instructions.
Passport recovery
Show the Chinese text and the relevant document or address
Lost passport recovery and offline backup checklist
Use the first three groups if the passport is already missing. Complete the final group before departure and keep the essential information outside both the passport and the main phone.
Passport missing now
Identity and embassy application
China-side and travel updates
Prepare before travel
Lost passport questions for foreign visitors in China
Reporting order, loss certificates, consular replacement, China-side status, document validity, transport acceptance, and accommodation handling vary by place and case. Confirm the exact city, nationality, entry status, document type, and itinerary.
How will you pay after landing?
Choose the option closest to your current setup.
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